Universal Key Performance Indicators in the Professional Services Industry

key performance indicators

The Professional Services (PS) industry is facing an uncertain future, as most segments are facing consolidation, price pressure and increased competition. According to Service Performance Insight’s “2017 Professional Services Maturity Benchmark” report, revenue growth has dipped to its lowest rate since the great recession and job creation is at its lowest point in years. It…

The Different Hats of a Business Analyst

business analyst

The scene from the movie, Kindergarten Cop, where Arnold Schwarzenegger asks his class, “Who is your daddy, and what does he do?” plays in my head whenever anybody asks me, “What is a Business Analyst?” My passion for business analysis started out early in my career as a software developer. I remember the days of…