Change Management: It’s Time to Change the Way It’s Always Been Done

change

Consultants are often brought into organizations to help deliver innovative technology projects and drive operational efficiency. Companies implement new technologies for a variety of reasons, whether it’s to disrupt an industry, improve efficiency, competitive advantages, maintain compliance or improve human life. Regardless of the advantages for the organization, some employees may not immediately connect how the actions of the company will mutually benefit them as individuals. This is where consultants can help.

I am a Management Consultant and I have been implementing new technology solutions and transforming business processes across multiple industries for over 10 years. From my experience, there are people within every team, department, and company that do not like change. I totally get it…..change can be scary! Change can make people feel like they’ve lost control and the uncertainty can cause resistance to form.

This is the way it’s always been done,” is one of the most common phrases used during change. It is completely normal to have strong convictions when something has been done a certain way for a long period of time and it has worked. An unconscious bias develops the longer a process remains unchanged and we gradually assure ourselves it has to be the only way, which of course is the “right way.”

I enjoy working in environments that are undergoing positive strategic change and transformation. Positive change gives me energy and I use that energy, along with my experience, to work with employees who are not initially on board with the transformation. I want to help them see how the change will be beneficial at the employee level and get them to embrace the opportunity to learn a new skill, utilize their expertise to increase productivity and drive operational efficiency.

I must confess, I do not like all types of change. I cannot stand receiving change back when paying with cash. Maybe it’s the germs that make me feel this way or maybe I don’t like my pockets being filled with pennies, nickels, and dimes that are not accepted at parking meters. To improve my payment experience, I switched to using credit cards and Apple Pay as often as possible. Do you remember the signs ‘No out of town checks’ at local businesses? We don’t see those signs very often anymore and for good reasons! Innovation and transformation occurred in the financial industry and I fully embraced the change because of the individual level of benefits offered to me. Had I applied the phrase, “this is the way I’ve always done it,” my car would be filled with unused change, I would be using inefficient processes of driving to the bank several times a week for cash and you would still be behind me at the gas station counter as I count my pennies. But no matter how much I have adapted my behavior with the help of technological advances, I will still have a parking ticket waiting for me on my windshield.

Want to learn more about how consultants can aid an organization in change management? Contact me today: mjokinen@digineer.com