Universal Key Performance Indicators in the Professional Services Industry

key performance indicators

The Professional Services (PS) industry is facing an uncertain future, as most segments are facing consolidation, price pressure and increased competition. According to Service Performance Insight’s “2017 Professional Services Maturity Benchmark” report, revenue growth has dipped to its lowest rate since the great recession and job creation is at its lowest point in years. It…

The Different Hats of a Business Analyst

business analyst

The scene from the movie, Kindergarten Cop, where Arnold Schwarzenegger asks his class, “Who is your daddy, and what does he do?” plays in my head whenever anybody asks me, “What is a Business Analyst?” My passion for business analysis started out early in my career as a software developer. I remember the days of…

4 Practices to Manage Remote Teams

remote teams

Geographically dispersed or remote teams have become increasingly common in today‚Äôs work environment. You can have operations in Minnesota, innovation in Italy and a factory in Japan which creates numerous challenges for team leaders. I have dealt with these situations on a regular basis throughout my career and have learned a few key practices to…

Generational Connections

generations

For the first time in history, we have four generations working side-by-side. While generational diversity creates challenges for many, it also brings together the strengths of each generation. Each generation has different characteristics, priorities, work styles, work ethics and values. Quite frankly, you can find article after article citing the challenges of interacting with four…

2 Reminders to Communicate Effectively

Communicate Effectively

Over 90% of a professional’s job is spent communicating. Communication occurs in group meetings, one on one conversations, sending emails, project management status reports, or simple hallway discussions. Most of us think of communication in a formal, traditional format such as: presentations, emails, group meetings or status reports. However, it is in the subtle ways…