The Benefits of Clarity

clarity

Imagine it’s the end of a long day and you and some friends are just sitting down at a new restaurant you’ve all been excited to visit. Instead of bringing menus, the waiter says “Hey, we’ve been noticing that most people who come here at this time order grilled cheese…so, in order to save you…

Change Management: It’s Time to Change the Way It’s Always Been Done

change

Consultants are often brought into organizations to help deliver innovative technology projects and drive operational efficiency. Companies implement new technologies for a variety of reasons, whether it’s to disrupt an industry, improve efficiency, competitive advantages, maintain compliance or improve human life. Regardless of the advantages for the organization, some employees may not immediately connect how…

5 Steps for Effective Leadership

leadership

Leadership is a hot topic. A quick search on Amazon for books about leadership returns over 190,000 results. There are countless TED Talks addressing leadership, and it is not uncommon for organizations to conduct leadership seminars and retreats for their management teams. When it comes to being an effective leader, there is no magic formula.…

Universal Key Performance Indicators in the Professional Services Industry

key performance indicators

The Professional Services (PS) industry is facing an uncertain future, as most segments are facing consolidation, price pressure and increased competition. According to Service Performance Insight’s “2017 Professional Services Maturity Benchmark” report, revenue growth has dipped to its lowest rate since the great recession and job creation is at its lowest point in years. It…

The Different Hats of a Business Analyst

business analyst

The scene from the movie, Kindergarten Cop, where Arnold Schwarzenegger asks his class, “Who is your daddy, and what does he do?” plays in my head whenever anybody asks me, “What is a Business Analyst?” My passion for business analysis started out early in my career as a software developer. I remember the days of…