Organizational Change Management (OCM) and Compliance


Most people who know me understand that I am obsessed with fitness – I both teach yoga for a non-profit and train Brazilian Jiu Jitsu roughly five days per week. If I am not in the office, you can usually find me rolling around on a mat of some kind. However, when I think about continuing these activities for the entirety of my life, I am reminded of the importance of proper preparation beforehand. In short, I am talking about warming up.

So, what does working out, especially Brazilian Jiu Jitsu, have to do with Organizational Change Management and Compliance?

The human body, I believe, is much like a business: always evolving, moving, and growing. If I need to warm up before exercising, why wouldn’t I want to do the same when implementing a new project or running an exam? Wouldn’t it only make sense to treat our colleagues and employees as well as we treat ourselves?

Enter: Organizational Change Management!

Organizational Change Management “(OCM) is a framework for managing the effect of new business processes, changes in organizational structure or cultural changes within an enterprise.” OCM, I believe, does for a business exactly what warming up does for the human body as part of an exercise regime: it prepares the moving parts to move.

In my experience, before a compliance exam or project begins, the first sign of trouble comes in the form of an email announcement. This is often followed up by a list of requested items with little (if any) explanation or a to-do list of items to be completed for a new project. Beginning an exam or project in this manner is tough on both business units and employees.

OCM helps to ease this process by “warming up” the parts of an organization, allowing business units the possibility to forecast workloads and direct work flow. Additionally, OCM allows business units to give feedback to the requesting group within an organization. For example, if the business unit is sales-based and coming up on a final push to close out the year, there may be other (read: better) times than December to implement a new project or schedule compliance training.

The Five B’s

One of my favorite speeches discusses several “Bs.” Below you will find my Five “B’s” for allowing OCM to positively impact your compliance program.

1. Be Considerate

Is there a better time to do the exam or implement the project?

2. Be Clear

Are your forms of communication clear to employees receiving the ask?

3. Be Concise

Could training be shorter but still effective?

4. Be Responsive

If asked a question, respond thoughtfully and thoroughly.

5. Be Flexible

If you are collecting information for an exam or implementing a project, take feedback from those who work in the area and, if possible, modify your plan accordingly.

OCM, much like warming up, is a tool that we can use to successfully navigate the race of business. If we use it, we put ourselves in a position to be successful not only this time around, but also to prevent injuries and remain healthy for future competition.

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